“You can listen to what people say, sure. But you will be far more effective if you listen to what people do.” -Seth Godin
What happens when someone says one thing, but their actions suggest something else?
What do we do?
Believe the words?
Resort to that old “actions speak louder than…”?
Write them off?
Maybe it’s a comfortable combination of approaches. Perhaps it calls for being mindful – cautious even – as the scene develops.
And maybe, just maybe, along with that caution comes at least some openness, to what there is to be heard and, especially, to be seen.
With eyes wide open.